How do I get my tickets?
Soon after you have completed your booking your e-ticket will be sent directly to your email. Mobile tickets are also accepted.
How does it work?
Please arrive on the specified date and time. Scan the barcode on your e-ticket and skip the line to Shrek's Adventure! London.
How long are my tickets valid?
Your tickets are only valid on the specified date and time slot.
Where does the tour begin?
The tour starts at Shrek's Adventure! in Riverside Building in County Hall between the London Eye and SEA LIFE London.
How long does the tour last?
The tour lasts approximately one hour and 15 minutes.
What language is the tour operated in?
The tour is operated in English.
Are there any age restrictions?
Shrek’s Adventure is suitable for all ages. Children under age 16 will only be admitted to Shrek’s Adventure! London with an adult.
Are there any height restrictions?
In order to enjoy the ride, there is a minimum height requirement of three feet (36 inches).
You may be asked to wear a face covering out of consideration for those around you. So please bring a face mask, just in case. 
Social distancing has now been removed. However, we ask you to be mindful of others and their space. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You may be asked to present proof of being fully vaccinated or that you have recovered fully from COVID 19. So just in case, please bring a valid and updated COVID Pass. 
