How do I get my tickets?
Your e-ticket will be sent directly to your email shortly after your booking is complete. Mobile tickets are accepted.
How does it work?
London Eye: The time you select while booking is for your ticket to the London Eye and cannot be changed. Please arrive 15 minutes prior to your booked time slot and go through the standard experience entrance.
Madame Tussauds, London Dungeon; SEA LIFE London, and Shrek´s Adventure!: You can visit these attractions up to 3 days prior to your visit to the London Eye and up to 90 days afterward. For faster access, we recommend using the booking portal to book specific dates and times for these attractions. Please arrive 15 minutes prior to your booked time slots. The portal link and instructions can be found on your e-ticket.
Should you not wish to book a date and time through the booking portal, you can simply go to each attraction's box office to be scheduled for the next available time slot. Immediate availability is not guaranteed.
Please note: one e-ticket will grant access to all attractions. The barcodes on your e-tickets are automatically updated with any changes you make through the booking portal, so there is never a need for new e-tickets. You can change your booking up to 10 times and up to 24 hours prior to your booked visit to the London Eye.
Attractions not pre-booked via the booking portal will be subject to availability at the time of visit and will require visiting the ticket office to get booked for the next available time slot. Immediate availability is not guaranteed.
Once your visits have been booked via the booking portal, instructions are as follows:
London Eye: Join the Standard Experience boarding point at your confirmed date and time. Please note: your ticket is a standard ticket, not a Fast-Track ticket.
Madame Tussauds: Please arrive at your confirmed date and time. Use Door 2 and scan the barcode on your e-ticket to start your visit.
The London Dungeon: Arrive at the time you reserved through the booking portal. You will be able to join the next starting tour.
SEA LIFE London: Please go to the Timed Entry Door at the time you reserved via the booking portal.
Shrek's Adventure!: Arrive at the time you reserved through the booking portal. You will be able to join the next starting tour.
Do I have to visit all attractions on the same day?
No, you can choose to visit Madame Tussauds, the London Dungeon, SEA LIFE London, and Shrek's Adventure up to 3 days prior to your visit to the London Eye and up to 90 days later. We recommend reserving dates and times for these visits via the booking portal. The portal link and instructions can be found on your e-ticket.
How do I get my 10% discount voucher?
On your e-ticket is a link to your exclusive 10% discount voucher for the Madame Tussauds gift shop. Please print the discount voucher and present it to the cashier at the Madame Tussauds gift shop to redeem your 10% discount.
You may be asked to wear a face covering out of consideration for those around you. So please bring a face mask, just in case. 
Social distancing has now been removed. However, we ask you to be mindful of others and their space. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You may be asked to present proof of being fully vaccinated or that you have recovered fully from COVID 19. So just in case, please bring a valid and updated COVID Pass. 
