How do I get my tickets?
Soon after you have completed your booking you will receive your e-tickets by email. Please print these out and bring them with you to the London Eye.
When can I use my ride with London Eye?
Show your e-ticket at the entrance and get access to the next available special champagne capsule or book a time more convenient for you on one of the following days.
How often is the special champagne capsule available?
There is one Champagne Experience-capsule every hour from 12 PM until the last rotation of the day with the capacity for 20 people. On Saturdays there is one Champagne Experience-capsule every 30 minutes from 11:30 AM until the last rotation of the day.
Do I need to bring ID to the London Eye?
Yes, when you collect your tickets at the London Eye, you need to show a valid picture ID together with the credit card used to purchase the tickets. You may be denied access to the London Eye if you fail to show a valid picture ID and credit card on demand.
How long are my tickets valid?
Your tickets are valid one month from the specified date.
Are there children's tickets?
Yes, children's tickets are available for children ages 3-15. Children ages 0-2 are free when accompanied by a paying adult.
What will children be served?
Children will be served an orange juice and a goodie bag instead of champagne.