FAQ
How do I get my tickets?
When will I recieve my tickets?
Are there discounts for children?
Do I need ID when I exchange and collect my tickets?
Are the prices incl. fees for Chelsea Flower Show and Edinburgh Military Tattoo?
Can I cancel, return or refund tickets, if I cannot use them?
How do I get my tickets?
All our tickets will be sent to your e-mail address. You will need to print the tickets (e-tickets), and bring a copy to London where they will be presented at the entrance to the attraction to skip the line, or in the Airport Express Trains when approached by the staff.
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When will I recieve my tickets?
All tickets will be sent to you so you will have them in plenty of time before you leave home for London. The general rule is: if you book your tickets within a week from your departure day to London, you will receive the tickets the same day you book, or the next business day. If you book tickets with more than a week to your departure day to London, you will receive your tickets no later than a week before departure day, but often before. Remember that our tickets are e-tickets, and will be sent to your e-mail address.
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Are there discounts for children?
Yes, child tickets (CHILD) are available for all of the London attractions and transportation we offer. It is important that you check the age limit for each type of ticket before you book, as the age limit varies.
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Do I need ID when I exchange and collect my tickets?
Yes, but only if you purchase tickets to Tower of London, St. Paul's Cathedral, Afternoon tea and The Original Sightseeing Tour. Then the person whose name is on the ticket (e-ticket), must bring a valid picture ID (e.g. a passport) when exchanging and collecting the tickets at the attraction.
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Are the prices incl. fees for Chelsea Flower Show and Edinburgh Military Tattoo?
Yes, the tickets you have bought for Chelsea Flower Show or Edinburgh Military Tattoo is incl.
a booking fee each ticket. The fee covers sales fee, and any handling and delivery in
connection with the event.
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Can I cancel, return or refund tickets, if I cannot use them?
Following terms and conditions are applicable in case you cannot use your ticket:
Tickets to MADAME TUSSAUDS, LONDON DUNGEAON and LONDON EYE is often refundable
against a fee or we can in most cases seek date change. Tickets to TOWER OF LONDON,
ST. PAULS CATHEDRAL, ORIGINAL TOUR, AFTERNOON TEA and BUCKINGHAM PALACE
can NOT be refunded. We can try reselling your tickets against a fee but cannot guarantee
anything. Train tickets to HEATHROW, GATWICK and STANSTED can NOT be refunded.
We may try resale against a fee but this requires that other costumers order exactly the
same type and numbers of ticket as you! We can only refund and try resale if your
cancellation request is received before the “Valid from” date. Tickets to EDINBURGH
MILITARY TATTOO and CHELSEA FLOWER SHOW can NOT be refunded or resold since
tickets are personal.
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